Fascia Rebalanced
Cancellation & Appointment Policy
Every appointment holds a slot that cannot be offered to another client once it is booked.
Short Version
The Main Rule
Appointments are held with a card on file. 24 hours notice is required to cancel or reschedule — that window exists so the time can be offered to someone else who needs it. Cancellations within 24 hours and no-shows are charged the full session fee. Pack holders forfeit the session from their pack. Subscription holders lose the session for that billing period.
To cancel, use the booking link or text directly. Email does not count as timely notice. Three late cancellations or no-shows within 12 months may result in a 90-day suspension from booking.
Policy Details
Cancellation & No-Show — By Session Type
The same 24-hour rule applies to everyone. What changes is how the fee is collected, depending on how you book.
| Session Type | Cancel 24+ Hours | Cancel Within 24 Hours or No-Show |
|---|---|---|
| Single session | No chargeReschedule anytime | Full session feeCharged to card on file |
| 5-Pack | Session returned to your pack | Session forfeitedNo refund or credit |
| 10-Pack | Session returned to your pack | Session forfeitedNo refund or credit |
| Subscription | Session released for billing periodSessions do not roll over month to month | Session lost for that billing periodTwo no-shows in one period may end the subscription |
Timing
Late Arrival
Arriving within 15 minutes late
The session continues and ends at the scheduled time. No extension, no partial refund.
Arriving 15+ minutes late with no notice
Treated as a late cancellation. Full session fee applies. Whether the session proceeds is at Trent's discretion.
Arriving 15+ minutes late with advance notice
Trent decides whether to proceed. If the session is shortened, the rate is adjusted proportionally.
Exceptions
When the Policy Doesn't Apply
Contagious illness
Fever, flu, COVID, or any contagious condition: always exempt. Same-day notice is enough. Reschedule freely. This protects everyone in the practice.
Genuine emergency
Handled at Trent's discretion. One courtesy waiver per client relationship. Contact him directly before the session time — not after. Silence is not an exception.
Exceptions are not automatic
An exception requires direct communication with Trent before the session. If you cannot reach him in time, text and leave a voicemail — both are time-stamped and count as notice.
Cancel or Reschedule
How to Cancel
Use whichever method you prefer — both are time-stamped and count as notice.
Online booking
Use the cancellation link in your booking confirmation or visit fascia-rebalanced.com. Submissions are automatically time-stamped.
Text or call Trent
Text or call directly. Voicemail and text are time-stamped and count. Email is not monitored in real time and does not count as timely notice.
Repeat Cancellations
Three-Strike Rule
Three late cancellations or no-shows within any 12-month period may result in a 90-day suspension from booking. Subscription holders with two no-shows in a single billing period may have their subscription terminated at Trent's discretion. Any remaining prepaid sessions are refunded at the current per-session rate.
Subscriptions
A Note on Subscriptions
Subscriptions are month-to-month. Sessions do not roll over between billing periods — consistent attendance is the point of the subscription. A session cancelled with 24+ hours notice is released for that billing period; it is not credited to the following month.
To pause or cancel a subscription, contact Trent directly with 30 days notice.